SHIPPING & RETURNS

How does the Delivery process work?

  • Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.

  • After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.

  • Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach you’re provided address or at a suitable time, they will contact you to resolve the issue. We encourage our customers to thoroughly review shipping and billing information to avoid delays of delivery.

  • International Shipping – Additional shipping charges would be applicable on international couriers depending on the customer's location/ country.

Terms of Return

  •     All returns should be notified to STS Human Hair Exports via e-mail within 7 days, from the date of delivery.

  •     The product you wish to return must be unwashed, uncut and in its original packed condition.

  •     Upon verification that the returned product is undamaged and unused and labels not removed, the replacement would be honored by way stock

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