SHIPPING & RETURNS

How does the Delivery process work?

Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach you’re provided address or at a suitable time, they will contact you to resolve the issue. We encourage our customers to thoroughly review shipping and billing information to avoid delays of delivery.
International Shipping – Additional shipping charges would be applicable on international couriers depending on the customer's location/ country.

Terms of Return

All returns should be notified to STS Human Hair Exports via e-mail within 7 days, from the date of delivery.
The product you wish to return must be unwashed, uncut and in its original packed condition.
Upon verification that the returned product is undamaged and unused and labels not removed, the replacement would be honored by way stock