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Shipping, Returns & Refunds

                           STS Human Hair Exports, your one-stop shop for premium human hair extensions online, understands that getting the perfect fit and style is crucial. That's why we offer a streamlined shipping process and a hassle-free return and refund policy for our vast selection of human hair extensions, wigs, and hairpieces.

Shipping Information:

  • Order Processing: We strive to process and ship all orders within 1-2 business days.

  • Shipping Methods: We offer various shipping options to suit your needs and budget. You will be able to select your preferred method during checkout.

  • Tracking Information: Once your order ships, you'll receive a notification with a tracking number to follow your package's journey.

  • Shipping Costs: Shipping costs are calculated based on your chosen method, order weight, and destination. The exact cost will be displayed at checkout before you confirm your order.

  • Our shipping policy guarantees delivery within 4 to 7 days from the date of purchase.

Cancellation Policy:

          At STS Human Hair Exports, we understand that sometimes plans change. If you need to cancel your order, please review our cancellation policy below:

  • Cancellation Period: You may cancel your order within 24 hours of placing it. After this period, cancellations may not be possible as we strive to process and ship orders promptly.

  • How to Cancel: To cancel your order, please contact our customer care team immediately via email at [your customer service email address] or by phone at [your phone number]. Please provide your order number and reason for cancellation.

  • Refunds: If your order is eligible for cancellation within the specified period, we will issue a full refund to your original payment method. Please allow up to [insert number] business days for the refund to reflect in your account.

  • Late Cancellations: Cancellations requested after the specified period may be subject to a restocking fee or may not be possible, depending on the stage of processing and shipping.

  • Special Circumstances: In case of extenuating circumstances such as product defects or shipping delays, please contact us immediately for assistance. We are committed to resolving any issues to your satisfaction.

Return & Refund Policy:

We want you to be completely satisfied with your STS Human Hair Exports purchase. If, for any reason, you're not happy with your order, we offer returns and exchanges within 7 business days of receiving your package. Here are some key points to remember:

  • Eligible Items: Unopened and unworn human hair extensions (clip-in, sew-in, etc.), wigs, and hairpieces in their original packaging are eligible for return or exchange.

  • Ineligible Items: We cannot accept returns or exchanges for used, opened, or altered hair extensions or hairpieces due to hygiene reasons.

  • Return Process: To initiate a return or exchange, please contact our customer service team via email at info@stshair.com within 7 days of receiving your order. We will provide you with a return authorization number and instructions on how to return your items securely.

  • Return Shipping: You are responsible for covering the cost of return shipping. We recommend using a tracked shipping service for your peace of mind.

  • Refunds: Once we receive your returned items and confirm they meet the eligibility criteria, we will issue a full refund to your original payment method within 5-7 business days. Please note that it may take additional time for your bank to reflect the refund amount in your account.

Exchanges:

If you wish to exchange your hair extensions or hairpiece for a different color, length, or style, please follow the return process outlined above. Once we receive your original item, we will process your exchange and ship the new item to you. Any difference in price between the returned and exchanged items will be charged or refunded accordingly.